It was quick and easy to make a claim at a time when you have enough problems to cope with.Sam Douglas Read more
If you need to make a claim, please contact us straight away so we can start putting in place the financial and emotional support you’ll need.
Call 0208 662 8101*
If you prefer, you can download the claim form below. Please complete this form and return it to: AIG Direct Claims Department, The AIG Building, 2-8 Altyre Road, Croydon, Surrey, CR9 2LG.
Your form should include information and evidence that supports your cancer diagnosis.
We may ask you to have a medical examination. We will of course pay for this, along with any reasonable travel costs you agree with us in advance.
Download the claim form (47 KB)
|Address||AIG Direct, Norfolk House, Wellesley Road, Croydon CR0 1LH.|
|Phone||020 8662 8100|
|Product Enquiries||please call 0800 048 1652*.|
|Opening hours||Monday - Friday, 9:00am – 5:00pm.|
|Bank holidays - Closed|
* We monitor and record calls for training and quality purposes.
We’re committed to giving you first-class service at all times. If you’re not satisfied with the service you’ve received, please do contact us as follows:
Claims Manager, AIG Direct, Norfolk House, Wellesley Road, Croydon CR0 1LH.
Or call 020 8662 8101, quoting your claim and policy number.
Customer Support Manager, AIG Direct, Norfolk House, Wellesley Road, Croydon CR0 1LH.
Or call 020 8915 1445, quoting your claim and policy number.
We’ll acknowledge your complaint and keep you updated. Claims complaints can take a little longer, especially if we need to consult medical professionals, but we’ll let you know what information we’re waiting for.
We’ll do our best to resolve your complaint quickly and will send you a final letter that responds to the issues raised. If you’re still dissatisfied, you may be able to refer the issue to the Financial Ombudsman Service. (This doesn’t affect your legal right to take action.)
|Address||Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR|
|Phone||0800 023 4567 (free for landline calls) OR 0300 123 9123 (free for mobile phone users who pay a monthly charge for calls starting 01 or 02)|
We’re covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we’re unable to meet our financial obligations.