How to make a claim

If you wish to claim, please call 0845 073 0328. We will send you a claim form which must be completed and returned to us within 13 weeks of the date of the event although we may extend this time limit in exceptional circumstances.

The form should be returned with the original receipts (showing the date of the event, the name of the insured person and the charges that were directly made by the practitioner or service provider), or in the case of the maternity benefit, the copy birth or adoption certificate(s). We will keep the receipts and they will become our property.

If treatment continues over an extended period, claims should be submitted at regular intervals not exceeding 13 weeks apart. You must disclose all medical and other information relevant to the claim which is required by us.