AIG Direct

We’re here to help

Got a query? You can find the answers to the most frequently asked questions here.

Alternatively our UK based team are on hand to answer any other questions you might have.
Simply select the service you’re looking for below...

Give us a call

Cancer Cover:

0800 197 4225

Personal Accident:

0800 316 8926

Heart Attack & Stroke Cover:

0800 316 6225

Over 50’s Personal Accident:

0800 980 4317

Opening hours: Monday to Friday 8:00am – 6:30pm
All calls may be monitored or recorded for quality & training purposes.

Or write to us

Postal Address

AIG Europe Ltd
The AIG Building
2 - 8 Altyre Road
Croydon, CR9 2LG

Email Us

AIGDirect.Queries@aig.com

Please note: we can also send you information on our products by post.

Complaints

We’re committed to providing you with a first class service at all times, however, we recognise that occasionally you may be unhappy with some aspect of this service.
If you are not satisfied with the service you have received you should contact one of the following...

If your complaint
is about a claim:

Claims Manager, AIG Direct, Norfolk House,
Wellesley Road, Croydon, CR0 1LH.

Telephone: 020 8662 8101

Please quote your claim and policy number.

If your complaint is
about something else:

Customer Support Manager, AIG Direct, Norfolk House,
Wellesley Road, Croydon, CR0 1LH.

Telephone: 020 8662 8100

Please quote your policy number.

All calls may be monitored or recorded for quality & training purposes.

More Information About Complaints

We will acknowledge your complaint and keep you regularly informed about the progress of your complaint. For complaints relating to claims, it may take us a little longer to respond to you, especially if we need to consult with medical professionals, however we will let you know what information we are waiting for.

We will do our best to resolve the complaint quickly and will issue a final response letter to you addressing the issues raised. If we are not able to resolve your complaint to your satisfaction you may be entitled to refer any disagreement to the Financial Ombudsman Service to review your case, without affecting your legal right to take action. The address is...

Financial Ombudsman Service:

South Quay Plaza, 183 Marsh Wall, London, E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk

How to contact us:

AIG Direct, Norfolk House, Wellesley Road, Croydon, CR0 1LH
Telephone: 020 8662 8100

All calls may be monitored or recorded for quality & training purposes.

Financial Services Compensation Scheme (FSCS)

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we are unable to meet our financial obligations.

Further information about compensation scheme arrangements is available from the FSCS website at www.fscs.org.uk, or by writing to...

Financial Services Compensation Scheme
10th floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU
Telephone: 020 7741 4100 or 0800 678 1100